1.  Changing Fees and Charges

We may at any time and from time to time, in our sole discretion, change the fees and charges, or add new fees and charges, in relation to any of Gascoigne Enterprises Pty Ltd, as trustee for The Trustee For Gascoigne Business Trust, trading as The Biz Buddy, products and services. We will notify you by email at least 30 calendar days in advance of any such change. If you do not agree to the change, you may cancel your membership or subscription in your account settings or by emailing admin@thebizbuddy.com.au

2. Right to cancel in certain circumstances (7 day cooling off period)

In accordance with the Distance Selling Regulations, you may cancel your Subscription at any time within 7 calendar days of placing your Order. If you have placed an Order and have changed your mind, you may in certain circumstances have a legal right to cancel your Subscription before the Service starts, (this is your cooling off period), and receive a full refund of your Subscription fee.

If you are eligible to cancel in this manner, you may do so by sending an email to us at admin@thebizbuddy.com.au. In order to arrange a refund of your membership fee, you will then also need to contact us to advise us that you have cancelled in accordance with your statutory rights and to request a refund of your Membership fee. Once you have completed these steps, we will process your refund within 30 calendar days.

3. Billing Address

The Customer’s billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

4. Returns & Subscription Cancellations

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.

Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card ?OR mailed in check form to the billing name and address. International orders will be refunded back to the original credit card.

You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.
All live events are non-refundable.

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.

Shipping of our products to your door will not be refunded. Shipping of the product back to The Biz Buddy will not be compensated.

To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.

Valid proof of returning a product includes: delivery confirmation or signature required via Australia Post or similiar Postal/Parcel Delivery & Tracking company. If the customer has delivery confirmation or signature required, then a full refund will be issued.

Due to loss or missing or slow mail, we will honour any package that is postmarked for up to one year after the purchase of the product.

All online purchases are made via credit card payment or banking direct deposit.

5. Customer Service

If you have questions or comments regarding The Biz Buddy products and services, please email us at admin@thebizbuddy.com.au or call during office hours 0402 805 320.

This Refund and Returns Policy is effective immediately and was last updated 26 September, 2016.